Everyone has a story about horrible service at a restaurant. Some are funnier or more extreme than others, but people who tell those stories often come to the same conclusion – they wouldn’t be caught dead setting foot in there again. What’s odd in a way is that no matter how good or critically acclaimed the food may be, terrible service ruins the entire experience. In a similar light, loan software support from a provider can be just as crucial to your lending programs’ success as functionality and other bells and whistles. Platforms constantly evolve, especially in today’s lending market. So institutions need providers to stand behind solutions and commit to a true partnership.