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Does Your FI’s Loan Origination System Need a System Administrator?

Several months ago, I started receiving appointment reminders for various spa services that I did not schedule. I have been at this spa previously but was certain I hadn’t booked anything in the near or distant future. The first two reminders I politely called to notify them of their mistake. I felt the messages I left were clear and concise with enough information provided to correct the error. However, when the third reminder came two days later, I became more than slightly annoyed. This time I made sure my conversation was now with a live receptionist and was much more direct and to the point. I requested that all my contact information be removed from their database. I didn’t hang up until she confirmed that it complete.  And, to be quite honest, I could have used a good neck and head massage afterward to relieve the tension the ordeal had caused me.   Automations are great and create a lot of efficiencies, but they need to be managed. Your automated processes require consistent review and auditing to regulate and keep them current. Loan origination systems are excellent examples of just this fact. They are mission critical to successful loan programs with a plethora of automated features, functionality, options, and third-party integrations and data mappings, and testing that need to be regularly maintained. Welcome to the world of the System Administrator.
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Key Components that Every LOS Should Have

on Wed, Aug 21,2019 @ 03:14 PM | By Yelena Kolesnik | Loan Origination Software loan origination system
I like to assume that I’m a decent cook, maybe not THE FOOD NETWORK worthy, but good enough to where I present something that looks and tastes good most of the time. I do need to work on my epicurean consistency. My usual downfall is not having one or two of the recipe’s necessary ingredients. I then assume that I can make a pantry item substitute (like baking soda for baking powder) or, feeling lucky, omitting the item all together (like Parmesan cheese in lasagna). Unfortunately, more times than not, the experiment doesn’t end well, and I’m left with a C+ dish. It’s edible, but it could be so much better. With every cooking experience I am learning what ingredients are mandatory to include and what should never be substituted. Although, a loan origination system (LOS) is no home-cooked lasagna, there are features and functionality that will make or break the product. Let’s review four important items that you should be in your LOS pantry.
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Digital-First Approach to the Consumer Experience, Does Your Financial Institution Measure Up?

As a millennial, I’ve spent a big portion of adult life with technology that allows me to do, surprisingly, a lot from the comfort of my couch, with my iPhone in hand. It’s fascinating to see how many staple processes in our culture have been completely flipped upside down as a result of technological advances.
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Important Items to Note When Investing in a New Loan Origination System

Several years ago, I was unexpectedly faced with the decision of buying a car. Not at all ready, I aimlessly read articles and bombarded everyone I knew with questions about their cars. And just like an internet review, the feedback was either overwhelmingly positive or negative. Through this process, I did receive one piece of great advice. Simply put, there is no perfect machine out there and not all features and factors are of equal value to everyone. It is important to identify your key needs and important features before you start the shopping and test-driving phase.
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Ask the Experts: Special Guest Jim Marous Weighs in on Digital Lending Questions

Did you catch our digital lending webinar last week with special guest Jim Marous from the Digital Banking Report? Don’t worry if you missed the webinar, you can request a link to the recording by clicking the button below. Even though Jim also spoke at our recent User Forum this spring, this webinar’s focus took things a step further as Jim outlined results of his 2019 Digital Lending Survey and content from his recently published 2019 Digital Lending Review. Following his presentation, Jim fielded a few questions from attendees, so we thought we’d share them here since his responses tie so closely to the evolving digitalization discussion so many financial institutions are having today. Here are some of the questions and Jim’s thoughts:
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