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3 Tips to Avoid Getting Burned by Inadequate Loan Software Support

Much like how consumers rely on quality technical support to enjoy their new computers, tablets, gaming systems or appliances, lenders need the same reliable and efficient support from their loan software providers. At the end of the day, consumers are just as loyal to brand names for their service capabilities as they are for the technology – and financial institutions are no different. We covered a few best practices regarding software support last month, so now’s a good time to take things a step further with three more key considerations that will help your financial institution avoid getting burned -- especially during these hot summer months.
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Loan Software Support: How to Distinguish Extraordinary from Run-of-the-Mill

Everyone has a story about horrible service at a restaurant. Some are funnier or more extreme than others, but people who tell those stories often come to the same conclusion – they wouldn’t be caught dead setting foot in there again. What’s odd in a way is that no matter how good or critically acclaimed the food may be, terrible service ruins the entire experience.  In a similar light, loan software support from a provider can be just as crucial to your lending programs’ success as functionality and other bells and whistles. Platforms constantly evolve, especially in today’s lending market. So institutions need providers to stand behind solutions and commit to a true partnership.
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