Several months ago, I started receiving appointment reminders for various spa services that I did not schedule. I have been at this spa previously but was certain I hadn’t booked anything in the near or distant future. The first two reminders I politely called to notify them of their mistake. I felt the messages I left were clear and concise with enough information provided to correct the error. However, when the third reminder came two days later, I became more than slightly annoyed. This time I made sure my conversation was now with a live receptionist and was much more direct and to the point. I requested that all my contact information be removed from their database. I didn’t hang up until she confirmed that it complete. And, to be quite honest, I could have used a good neck and head massage afterward to relieve the tension the ordeal had caused me. Automations are great and create a lot of efficiencies, but they need to be managed. Your automated processes require consistent review and auditing to regulate and keep them current. Loan origination systems are excellent examples of just this fact. They are mission critical to successful loan programs with a plethora of automated features, functionality, options, and third-party integrations and data mappings, and testing that need to be regularly maintained. Welcome to the world of the System Administrator.