ACU Horiz Color 2016 RGB

Application_Portal

Associated Credit Union Case Study

Despite successful lending programs and efforts to expand its membership base in recent years, leadership at ACU identified a need to improve mobile acquisitions and processing of applications both within the branch as well as outside the branch.

Results after implementing Application Portal included:

  • Rate of incomplete applications shrank to less than 1%
  • 12.5% increase in loans booked online within the first year
  • Online application process reduced from 12 screens to three easy steps
  • Time for in-branch application process cut in half 

Start using the best practices outlined in this case study to improve your processes today!