Associated Credit Union Case Study
Despite successful lending programs and efforts to expand its membership base in recent years, leadership at ACU identified a need to improve mobile acquisitions and processing of applications both within the branch as well as outside the branch.
Results after implementing Application Portal included:
- Rate of incomplete applications shrank to less than 1%
- 12.5% increase in loans booked online within the first year
- Online application process reduced from 12 screens to three easy steps
- Time for in-branch application process cut in half
Start using the best practices outlined in this case study to improve your processes today!